PRIVACY POLICY
We are aware that you place your trust in us. We therefore consider it our responsibility and duty to protect your privacy. On this page, we will let you know what data we collect when you visit our website or use our services, why we collect this data and how we use it to improve your user experience.
When you send email or other messages to us, we may retain those messages and any attachments. Sometimes we will ask you for additional personal information relevant to the situation at hand. This enables us to process your questions and respond to your requests. The data is stored on secure servers.
We ask that you read this policy carefully, as it contains essential information on how your personal data is processed and for what purpose. By communicating your personal data, you expressly declare that you have read and agree to this policy, as well as to the processing itself.
USE OF OUR SERVICES
When you use one of our products or services, we ask you to provide personal data. This data is used to perform the services. The data is stored on secure servers.
Given its scope, INVESTINSPAIN.XX BV is the controller for the processing and storage of personal data. When collecting and processing your personal data, we respect the Belgian regulations on personal data protection, as well as the General Data Protection Regulation (“GDPR”) as of its entry into force on May 25, 2018.
PROCESSING PURPOSES AND LEGAL BASIS
The purposes for this processing are, on the one hand, the execution of agreements with our customers, customer management, billing and accounting and, on the other hand, the application of the Law of September 18, 2017 on the prevention of money laundering and the financing of terrrorism and on the restriction of the use of contacts (hereinafter: anti-money laundering legislation).
The legal grounds are performance of the contract, fulfillment of legal and regulatory obligations and/or our legitimate interest.
PROCESSING AND USE OF PERSONAL DATA
According to your activities and your relationship with our firm, we process the following personal data: your personal identification data; national register number; identification data under anti-money laundering legislation; data on solvency, insurance; financial transactions; CBE number, professional activities; agreements and settlements; licenses; personal details; immigrant status; mandates held; complaints, incidents or accidents; composition of the family, marriage or current form of cohabitation; memberships in associations, organizations, groups or professional associations; judicial data concerning suspicions, convictions and sentences, judicial measures or administrative sanctions; current employment; salary data insofar as necessary for processing the file. The personal data communicated by you will be used for the following purposes: our customer management, order processing, registration with real estate companies, sending newsletters, to keep you informed about our activities and advertising or marketing purposes via mail, Salesforce, Whatsapp, Instagram, Facebook and the like.
DURATION OF PROCESSING
The personal data will be kept and processed by us for a period necessary in function of the purposes of the processing and in function of the (contractual or non-contractual) relationship we have with you.
In any case, your data will be deleted from our systems after a period of ten years following the termination of the agreement, file, collaboration or project, except with regard to such personal data that we are required to keep longer under specific legislation.
RIGHTS
In accordance with and under the terms of Belgian privacy legislation and the provisions of the General Data Protection Regulation, we inform you that you have the following rights:
You have the right to access, free of charge, the data we hold about you and to find out what it is used for.
You have the right to obtain rectification (correction) of your incorrect personal data, as well as to complete incomplete personal data.
You have the right to request us to erase or restrict the processing of your personal data in the circumstances and under the conditions stipulated by the General Data Protection Regulation. We may refuse the data erasure or restriction of any personal data necessary for us to carry out a legal obligation, the performance of the contract or our legitimate interest, and for as long as this data is necessary for the purposes for which it was collected.
You have the right to obtain the personal data relating to yourself that you have provided to us in a structured, common and machine-readable form. You have the right to transfer this data to another data controller.
You have the right to object to the processing of your personal data for serious and legitimate reasons. However, please note that you cannot object to the processing of personal data that is necessary for us to carry out a legal obligation, the performance of the contract or our legitimate interest, and for as long as this data is necessary for the purposes for which it was collected.
If the processing of personal data is based on prior consent, you have the right to withdraw this consent. These personal data will then only be processed if we have another legal basis for doing so.
THIRTEEN
The information may be shared internally with individual employees, but will not be shared with third parties. Our employees and any independent associates are obliged to respect the confidentiality of your data.
Certain personal data collected by us will be transferred to and possibly processed by government agencies or third party service providers, such as our IT supplier, accountant, real estate developer, real estate broker, auditor, insurance companies, etc. The employees and representatives of the above mentioned service providers must respect the confidential nature of your personal data and can only use this data for the purposes in the context of which it was provided.
Under anti-money laundering legislation, data of clients, agents and beneficial owners may, in certain circumstances, be forwarded to competent authorities.
In the event that we are reorganized in whole or in part, our business is transferred or if we are declared bankrupt, your personal data may be transferred to other third parties. Personal data may also have to be transferred pursuant to a court order or to comply with a particular legal obligation. In such a case, we will make reasonable efforts to inform you in advance of such communication to other third parties. However, you will understand that legal restrictions may apply.
TECHNICAL AND ORGANIZATIONAL MEASURES
We take the necessary technical and organizational measures to process your personal data according to an adequate level of security and protect it from destruction, loss, falsification, modification, unauthorized access or notification by mistake to third parties, as well as any other unauthorized processing of this data.
In no event shall INVESTINSPAIN.XX BV nor its affiliated companies be held liable for any direct or indirect damages resulting from an erroneous or unlawful use by a third party of the personal data.
CHANGES AND COMPLAINTS
Any adjustments and/or changes to this privacy policy are possible. It is therefore advisable to consult this policy regularly.
We make every effort to handle your personal data in a careful and legitimate manner in accordance with applicable regulations. If, nevertheless, you believe that your rights have been violated and your concerns have not been addressed within our office, you are free to file a complaint with:
Data Protection Authority (rue du Printing Press 35, 1000 Brussels, [email protected]) . In addition, if you believe that you have suffered damage as a result of the processing of your personal data, you may take your case to court.
COOKIE POLICY
WHAT IS A COOKIE?
We use cookies on this website. A cookie is a simple small file that is sent along with pages from this website [en/of Flash-applicaties] and is stored by your browser on your computer’s hard drive. The information stored therein can be sent back to our servers during your next visit.
USE OF SESSION COOKIES
A session cookie allows us to see which parts of the website you have viewed with this visit. This enables us to adapt our service as much as possible to the surfing behavior of our visitors. These cookies are automatically deleted as soon as you close your web browser.
USE OF PERMANENT COOKIES
A permanent cookie allows us to recognize you when you visit our website again. The website can therefore be set specifically to your preferences. Even if you have given permission for the installation of cookies, we can remember this by means of a cookie. This avoids you having to repeat your preferences each time you visit, saving you time and making our website more user-friendly. Permanent cookies can be deleted through the browser settings.
GOOGLE ANALYTICS
Through our website a cookie is placed by the U.S. company Google, as part of the “Analytics” service. We use this service to obtain reports on how visitors use the website. Google may provide this information to third parties if Google is legally required to do so, or insofar as third parties process the information on Google’s behalf. We have no influence on this. We have allowed Google to use the obtained analytics information for other Google services.
The information collected by Google is anonymized as much as possible. Your IP address is expressly not provided. The information is transmitted to and stored by Google on servers in the United States. Google adheres to the Privacy Shield principles and is affiliated with the Privacy Shield program of the U.S. Department of Commerce. This means that there is an adequate level of protection for the processing of any personal data.
ENABLING, DISABLING AND DELETING COOKIES
More information regarding enabling, disabling and deleting cookies can be found in the instructions and/or using your browser’s Help function.
